One home for the whole family
Home screen
- Add member lets families connect and follow each person's daily health and care routine.
- Offered Services help you pick the right care plan. Healthcare Services let you book a doctor or nurse when needed.
UX/UI case study
Care Ease
Because caring should be easy
A home healthcare app that helps families look after elders from a distance, with verified nurses, doctors and health updates in one place.
- 14weeks
- 50+screens
- 6interviews
- 4usability testers
Mobile app for Android and iOS
The problem
Caring from a distance is stressful
Families struggle to find reliable, affordable home nursing for their elders. Routine care like medication, injections and wound care turns into delays, hospital trips and stress.
-
Anxious without updates
No real-time view of an elder's health leaves family members worried and uncertain.
-
Missed medications
Schedules are hard to track from afar, so doses get missed and complications follow.
-
Emergencies from afar
When something happens, family who live far away or are busy cannot reach in time.
The idea
Care Ease connects families with verified home nurses and doctors, and keeps everyone informed, from booking to daily health reports.
Research
What caregivers told me
6
interviews with caregivers aged 30 to 60
Three things came up again and again
- Anxiety and helplessness without real-time updates
- Fear of missing early warning signs
- Overwhelm from managing medicines, visits and follow-ups
So what: remote caregiving runs on scattered phone calls, which adds emotional stress and uncertainty.
Competitors: one gap nobody covers
Care24, Apollo Home Care and AlayaCare all fall short on easing the caregiver's stress.
| Care24 | Apollo Home Care | AlayaCare | |
|---|---|---|---|
| Home care services | Available | Available | Limited or missing |
| Elder-focused care | Available | Available | Limited or missing |
| Real-time health updates | Available | Available | Available |
| Family transparency | Available | Available | Available |
| Medication and care tracking | Available | Available | Available |
| Caregiver stress reduction | Limited or missing | Limited or missing | Limited or missing |
Available Limited or missing
Who I designed for
Meet Akansha
“Distance shouldn’t mean I love or care any less.”
- 38
- Bangalore
- Software engineer
- Married, 2 kids
A full-time working mother looking after her elderly mother, who lives alone in another town.
Frustrations
- Guilt about not being there enough
- Constant worry about her mother's loneliness
- Anxiety in emergencies, because she can't reach in time
Goals
- Her mother's emotional and physical well-being
- Affordable, timely healthcare nearby
- Trusted support, so she feels less guilty
Her journey
Where it hurts most
The lowest point is the emergency. That is where Care Ease has to help first.
-
1
Daily routine
Caring · Responsible
Pain Guilt when she can't call
Idea Daily health tracking with reminders
-
2
Health problem starts
Worried · Anxious
Pain Hard to find a doctor right away
Idea Instant doctor booking
-
3
Emergency
Tense · Helpless
Pain Cannot be there instantly
Idea Emergency SOS that alerts family and caregivers
-
4
Mother's recovery
Relieved · Thankful
Pain Fear it will happen again
Idea Health dashboard with alerts
-
5
Looking back
Guilty · Confused
Pain Self-blame for not being enough
Idea A trusted nurse who sends daily reports
The solution
From pain point to screen
Each group of screens answers something Akansha said.
“Is my mother safe and healthy right now?”
Elder's dashboard
- The alert says it plainly, so there is no digging for status.
- Book Doctor and Emergency SOS sit right under it. SOS is the one orange button, so it stands out. UX law: Von Restorff effect
- Wellness overview keeps lab reports, AI insights, prescriptions, medications and blood pressure in one place.
“I need a doctor quickly, but no one is available.”
Find and book a doctor
- Browse nearby doctors by speciality, with rating, experience, patients and distance on every card.
- Need help fast? Pick an arrival window of 30, 60 or 90 minutes, or plan ahead with a date and time. UX law: Hick's Law
“Can I really trust caregivers from a distance?”
Choose and verify a nurse
- Filter nurses by gender, language and years of practice.
- Follow the nurse's arrival on the map.
- The nurse shares a 4-digit OTP on arrival, so the family knows the right person is at the door. UX law: Jakob's Law
“I hope Maa is eating properly and not skipping medicines.”
Medicines, in your own language
- Order from pharmacies people already know, like Apollo, TATA 1mg, MedPlus and PharmEasy.
- Care Points show progress toward the next reward.
- Medicine pages can switch language. Here it is Telugu, so dosage and description are easy to read.
Testing
Nobody could find the assistant
Four people matching the target audience tested these flows with guided tasks.
- Book a doctor, nurse, ambulance or medicine
- View a daily health report
- Add or connect family members
- Ask the AI assistant
Finding
Users could not easily locate the AI tool.
Fix
Nomi, the assistant, now greets people on the home screen. Anyone who gets stuck is guided to it through clear icons and contextual prompts.
Added feature
AI Voice Health Monitoring
Care Ease can listen for signs of stress, discomfort or health changes during check-in calls. It only does this when both people agree.
“Can the app notice when Maa sounds unwell, but only with her say-so?”
Ask first, in plain words
- The Privacy Policy comes first. In a few short lines it says what the feature does: records check-in calls, analyses voice patterns for health insights, and shares alerts only with authorised caregivers and family. Read More opens the full policy.
- A lock line ends the list to say the data is secure and used only for health support.
- Nothing starts until the person ticks "I consent to voice recording and analysis" and adds the other person's number. A note under the field says analysis begins only after that person consents too.
“Maa has said yes. Now it can begin.”
Both sides agree, then switch on
- A green tick confirms the other person has given consent, and says plainly that voice analysis can now be enabled.
- Enable Voice Analysis is its own switch, so turning it on is a deliberate step.
- Delete Voice Data after Analysis is a second switch, so the family decides what is kept.
Consent comes first
The policy is shown before anything is recorded, and nothing starts without a tick.
Two people, two yeses
Analysis begins only after the other person in the call gives their consent too.
You choose what is kept
A separate switch deletes the voice data once the analysis is done.
Design principle
A feature that listens to calls has to earn trust before it earns usefulness.
Design choices
Calm, clear, easy to read
Colour with a job
Royal Indigo Trust and calm. Used for main actions.
Light Lavender A gentle, comforting background.
Warm Orange Draws the eye to key and urgent actions.
Dark Slate Clear, readable text.
Components
Add member
Emergency SOS
Cardiology
Orthopedics
Nephrology
Rounded buttons and cards keep the interface friendly. Indigo is for everyday actions and orange is reserved for urgency, so people never have to guess which button matters.
Type for every age
Poppins, 16, medium
Poppins, 14, medium
Poppins, 12, regular
Poppins, 10, regular
Poppins is clear and approachable. A 12 pt body size keeps reading comfortable for older users in different light.
Takeaways
What I took from it
Understand before designing
Talking to caregivers showed what they need most: quick health updates and simple ways to act.
Choose fewer things
There were many ideas. I kept the essentials: checking health status, connecting with family and handling emergencies.
Test early
One round of usability testing showed a problem I could not see while designing: nobody could find the assistant.
Why first. How second.